Question 1

How do I install Vidably?

Accepted Answer

Install from the Shopify App Store. It takes under 5 minutes. No code changes, no developer needed. The video widget appears on your product pages automatically.

Question 2

What does Vidably cost?

Accepted Answer

15% of the revenue from the conversion lift we create. $0 upfront, no contracts, pause anytime. If we don’t lift conversion, you pay nothing.

Question 3

How is the lift measured?

Accepted Answer

We A/B test Vidably on your store. We start at 50/50: half your visitors see Vidably, the other half don’t. Randomization happens at the visitor level. Once we see a statistically significant lift, we tighten the holdout and keep measuring. Every test shows up in the Vidably app on Shopify so you can audit the numbers yourself.

Question 4

Where do the videos come from?

Accepted Answer

Vidably incentivizes and coaches your real customers to create short-form product video. Every video is deterministically linked to the SKU it features, moderated before it goes live, and owned by your brand.

Question 5

Why should I care about AI visibility now?

Accepted Answer

AI-driven e-commerce traffic grew over 1,200% year-over-year, and AI-referred shoppers convert at up to 9x the rate of traditional organic search. But only 20% of brands persist in AI citations across five consecutive queries. The brands building structured product evidence now are the ones AI will recommend later.

Question 6

How does Vidably get my products recommended by AI?

Accepted Answer

AI systems retrieve product information at the passage level, not the page level. Vidably turns each customer video into structured, citable evidence and pushes it into the formats AI systems consume: schema markup on your product pages, standalone evidence pages, and product feeds indexed by ChatGPT, Gemini, Perplexity, and Google AI Overviews.

Question 7

What is AEO / GEO?

Accepted Answer

Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) are strategies for getting your products recommended by AI systems, rather than just ranked by traditional search engines. Vidably automates the parts that matter most: structured evidence creation, schema injection, and AI feed distribution.

Question 8

How does video evidence reduce returns?

Accepted Answer

Returns happen when expectations don’t match reality. Video evidence shows shoppers exactly what they’re getting before they buy. When expectations are set correctly, returns drop.

Frequently asked questions.

Getting started

Pricing & billing

Video & evidence

AI & visibility

Returns & conversion

Still have questions?